PRIVACY VERKLARING

www.syntech-nutrition.com


This is the privacy statement of Medix Laboratoires SA - SynTech Nutrition, Industrial Zone De Bruwaan 25, 9700 Oudenaarde, Belgium, registered in the KBO Register under company number BE0543.388.753 and its affiliates.

 

 

WHY THIS PRIVACY STATEMENT? 

If you buy a product, visit our website or respond to our social media, we need certain personal information from you. We want to be transparent about the processing of your personal data by Medix Laboratoires NV - SynTech Nutrition (hereafter SynTech Nutrition), hence this privacy statement.

Naturally, SynTech Nutrition is extremely careful with your personal data and we comply with the laws and regulations in the field of personal data protection, such as the General Data Protection Regulation (GDPR).

We have listed which information we process about you, why we do it and how we handle your personal data. In addition, we explain how you can influence the processing of your personal data by SynTech Nutrition.

Because we are a dynamic company in a rapidly developing environment, it is important that we update our privacy statement from time to time. We therefore reserve the right to change this privacy statement at any time. You can always find the most current state of affairs on our website. We therefore advise you to visit this page regularly.

 

WHICH PERSONAL DATA DO WE PROCESS?

SynTech Nutrition processes personal data. According to the GDPR, personal data is "all information about an identified or identifiable natural person". These are all data that can be traced directly or indirectly to your person.

DETAILS OF OUR CUSTOMERS

When purchasing SynTech Nutrition products, we at least process your (company) name, address, place of residence, telephone number, e-mail address, possibly your bank account number (in case of direct transfer to our account), VAT number and language choice.

Even if you already have a SynTech Nutrition newsletter subscription, we will continue to process this type of personal data.

DETAILS OF OUR WEBSITE VISITORS

We also process personal date from the visitors of our website. This concerns personal data that you enter on, for example, the contact page or the web shop itself, such as your e-mail address, name, address, place of residence, current location or a telephone number.

SOCIAL MEDIA

The information that you enter on social media or that we collect in response to your reactions to social media statements are processed by SynTech Nutrition. This may include personal data that you enter on, for example, the contact page of the relevant platform, such as your e-mail address, name, address, place of residence or a telephone number.

 

FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?

SERVICE

SynTech Nutrition processes your data to deliver our products to you, for processing and answering questions and complaints, preparing, sending and collecting invoices and communicating in the right language. Your data will be passed on to a transport company (third party) to be able to deliver your purchase quickly and efficiently. In addition, we process the data you provide with specific services for the purpose of that specific service.

INFORM

SynTech Nutrition mainly processes your data in order to inform you by e-mail (or in a single case by letter or by telephone). You will receive information about your purchase (status order), for which you can’t unsubscribe.

MARKETING- AND SALES ACTIVITIES

You will also receive information about similar products and services from SynTech Nutrition, such as promotional campaigns, new product launches, blog articles, e.g. You can unsubscribe at any time for these messages.

For the sake of clarity: we do not sell the personal data of our members to third parties so that they can use this data for their direct marketing activities.

ANALYSES & (MARKET)RESEARCH

We can use your personal data for conducting research and carrying out analyses, with the aim of improving the services of SynTech Nutrition and its affiliates. We can also ask you if you would like to participate in a no-obligation customer- or market research in order to improve our services. You decide whether you want to participate in this by giving permission or not.

REPORTING

SynTech Nutrition processes customer data for statistical analysis and management reporting. On the basis of these analyses and reports decisions are made, products and services are evaluated and it is checked whether campaigns are effective. Customer data is used for this purpose on an aggregated level. Aggregated means that the data doesn’t contain information about individual customers, but only contains information about certain groups based on usage, age or new customers.

CONTACT WITH CUSTOMER

If you contact us or we contact you by e-mail, social media, chat or in another way, your data will be registered. For example, SynTech Nutrition employees can see that there has been contact before and about what. That way we can help you faster and better. For example, questions about services, complaints, invoices and payments if you participate in market research and sales conversations.

LEGAL OBLIGATION

SynTech Nutrition may be required by law or regulation to process your personal data and/or provide it to third parties. For example, when a competent authority, such as the police, requests this in the context of a criminal investigation.

 

DOES SYNTECH NUTRITION USE COOKIES?

SynTech Nutrition uses cookies when offering its services on the website. Cookies consist of a standard internet technology that makes it possible for us to store certain login information and to unlock it on the user's system. Cookies can’t be used to identify people, only machines. Every visitor can set his/her computer so that the cookies aren’t accepted.

We use your IP address for processing problems with our server and for the administration of our sites. The IP address is also used to recognize visitors.

Our site contains links to other sites and sites of (business-)partners that don’t belong to
www.syntech-nutrition.com. We aren’t responsible for the privacy practices nor the content of such sites.

 

HOW DO WE COPE WITH THE SECURITY OF YOUR DATA?

SynTech Nutrition provides appropriate technical and organizational security measures to protect the personal data against, among other things, loss, destruction or damage, unauthorized access or any other form of unlawful processing of your personal data. We do this, among other things, by taking physical and organizational measures for access security, shielding each desktop with user name, password and authorization management so that your data isn’t visible to all employees of SynTech Nutrition. But also by keeping software up-to-date and regularly testing our security measures.

 

HOW LONG DO WE KEEP YOUR DATA?

We will retain your data as this is necessary for the realization of the purposes for which we process your data and for no longer than legally permitted. The ultimate storage period differs per type of personal data. If you have an account with SynTech Nutrition, we will keep your data at least during the time that your account is active. After the retention period has expired, your personal data will be anonymized and deleted.

 

DOES SYNTECH NUTRITION USE THIRD PARTY SERVICES IN THE PROCESSING OF DATA?

SynTech Nutrition uses services from other parties. This only happens after screening in the field of security and privacy and only after the company has signed an agreement regarding the use and protection of personal data. Activities involving third parties are: (online) marketing, market research, collection, advertising and analysing effectiveness of advertisements, web analysis and applications/SaaS services that are used in the context of recruitment and selection, customer administration, customer service and marketing, mobile app, telephone contacts and bank traffic.

 

DOES SYNTECH NUTRITION PROVIDE DATA TO THIRD PARTIES?

SynTech Nutrition only provides your data to the transport company to deliver your order quickly and efficiently. In principle, SynTech Nutrition doesn’t sell data to third parties. However, SynTech Nutrition may be required by law or regulation to process your personal data and/or provide it to third parties. For example, when a competent authority such as the police, for example, requests this in the context of a criminal investigation.

 

HOW CAN YOU INFLUENCE THE PROCESSING OF YOUR PERSONAL DATA?

There are a number of rights of those involved recorded in the GDPR. Everyone has the right to view, correct or add to his personal details, to have them deleted, to request a limitation of the processing, to have them transferred and to object to the processing of his or her personal data. Below is a brief explanation of the various rights.

VIEW DETAILS

You have the right to inspect your personal data and to receive a copy of it.

CORRECT DETAILS

You have the right to have your personal data corrected if these are incorrect and have them supplemented if they are incomplete.

DELETE DETAILS

You can request that your personal data needs to be deleted and this is honoured in the following cases: because the data is no longer necessary for the purposes for which it was collected or processed, because you withdraw your consent because you have successfully objected to the processing, because the personal data have been processed unlawfully or to comply with a legal obligation.

LIMITATION OF PROCESSING

You have the right to request and obtain the limitation of a processing in a number of specific cases: during the period of dispute of the correctness of personal data and the verification thereof, if the processing has proved to be unlawful but you don’t want the data to be deleted, if SynTech Nutrition no longer needs the data, but you still need the data for legal action and if you have objected to the processing and you are still waiting for the response to the objection.

You ask to mark the personal data (temporarily locked) with the aim of limiting processing in the future.

DATA TRANSFERABILITY

You have the right to have your data transferred. With this you can request a copy of your personal data and get it, for example, from another service provider. The data will be provided in a structured, current and machine-readable form. Think of an Excel file, CSV file or it will be downloadable. This right only applies if the processing of the data is based on permission or an agreement and if the processing is carried out via automated procedures.

OBJECTION TO PROCESSING

You always have the right to object, on the grounds of your specific situation, to: the processing of your personal data on the basis of a task of general interest or a task within the framework of the exercise of the public authority if SynTech Nutrition was granted and if the processing is necessary for the defence of the legitimate interests of SynTech Nutrition or a third party, if your interests weigh more heavily.

If your personal data are processed for direct marketing, you may also always object to this processing as well as to the profiling relating to direct marketing.

If you want to use one of your rights, you can do the following. You can send your request by e-mail to info@syntech-nutrition.com. Or you can send a request by letter to:

SynTech Nutrition

Industrial Zone De Bruwaan 25

9700 Oudenaarde

Belgium

 

Always state which request you are requesting: "access request", "rectification request", etc. and state your name, address and telephone number. For verification, we will send an e-mail to the e-mail address provided to SynTech Nutrition with the invitation to confirm your request via the attached link. You will receive a response within one month at the latest after receiving the request.

For questions about this privacy statement and the policy of SynTech Nutrition you can contact:

info@syntech-nutrition.com